When the Warranty Is Not Honored ...
Warranties are big money makers for retailers and manufacturers. They collect the money for the warranty or service agreement in advance. Maybe they intend to honor their obligations, but, when the consumer has a problem, they seem to find a lot of reasons to deny promised service.
ClassAction.com: Fighting Warranty Violations
At ClassAction.com, we often find that when a retailer or manufacturer mistreats one consumer, that is a pattern that extends to many consumers.
- Slow service, no service: Some retailers will take a product in for warranty, but nothing happens. Months may go by, and when the product is returned, nothing has been done. Or they may have done a poor job of fixing the product. The product still doesn't work.
- The "no because" excuse: The manufacturer or retailer will deny that the problem is covered by the warranty and cite all sorts of reasons — none of which make sense. Or they may say that the product seems fine to them even though it does not work as advertised. We find that when a lawyer reviews the warranty, the excuses are without any foundation.
- Not backed by good faith: Manufacturers and retailers seem more interested in selling warranties than in fixing defective products. They may make using the warranty so difficult that consumers give up — and that means more profit for the retailer and manufacturer.
When a warranty is not honored, you are without the use of the product and without the money you could have used to buy another, better product. Contact ClassAction.com and tell us about a warranty violation.
If other consumers have had the same experience, this may be the start of a class action lawsuit. With ClassAction.com, there is no cost to you, and you are under no obligation.
